GoServices – A custom online concierge platform

What were GoServices' objectives?

GoServices improves life at work by offering an innovative concierge service. Employees benefit from exclusive services at preferential rates, freeing them from daily constraints.

The main objective was to develop a user-friendly and easy-to-use web platform for GoServices users, administrators and concierges:

• Create a dynamic and intuitive web platform

• Meet management needs

• Offer a complete service experience

• Request tracking online

• Facilitate communication

• Provide relevant news

• Centralized management for administrators and concierges

• Activity analysis

• Management of modular permissions

Project

Terros implemented a dynamic and intuitive web platform, meeting both the management needs of GoServices administrators and concierges, as well as those of their subscribed users. The GoServices platform offers a complete concierge service experience to its users, grouping various services on a single interface.

In addition to being able to make and track all their requests online: in progress, invoiced, request and payment history, users can communicate directly with their concierge through a chat, to best track their request. In addition, users can view a news feed on their homepage, allowing them to stay informed about events, services and exclusive sales offered by their workplace, offering a user-friendly company interface.

For GoServices administrators and concierges, all management of platform requests and users is done on a single Dashboard. In addition to providing an analysis of its site activity through the integration of Matomo Analytics, it allows the administrator and manager to manage and track user requests, in addition to the services offered, or to update community news. They also have control over a modular permissions system allowing them to manage information and services shared with different platform users.

Terros is committed to supporting its clients throughout the launch process of a new platform. From the first steps, we create a prototype in just two weeks, marking the beginning of our collaboration. Our approach is structured in four essential phases: design, development, deployment and evolution. We implement our expertise to prototype, develop and iterate, while ensuring a smooth transition for GoServices teams, through regular demonstration sessions.

Technologies used: Vue.js, Node.js, Docker, PostgreSQL, Mailjet, Matomo, FlexAccess, Nuxt, Nginx, Stripe

Results

• Activity monitoring through a personalized dashboard, allowing administrators to track user activity and behavior in real time or over given periods

• Increased productivity of GoServices teams through complete management of services and users on the same platform

• Privileged and user-friendly communication between platform managers and its users through different possible interactions (via chat or news feed)

• Management flexibility of the platform through the modular permissions system, allowing management of information and services shared with users, in a personalized and secure manner

• Payment ease and security through the integration of Stripe and Google Pay, white-labeled on the platform